Quality Innovation Performance Certifications Pty Ltd (QIP Certifications) is an independent certifying body that provides ‘international best practice’ third-party certification services with a difference; we tailor our certification solutions to the individual needs of our health and community services clients.

QIP Certifications is committed to providing a collaborative certification process underpinned by our supportive staff.  Our sector-experienced auditors are carefully matched to each client to create a value-adding, culturally safe certification experience. At QIP Certifications we believe certification should not only strengthen an organisation’s governance and management systems, but also create value in diverse and distinct ways that respond to our clients' needs.

Quality Innovation Performance Certifications Pty Ltd (QIP Certifications) is a JAS-ANZ accredited body for the following schemes and standards: Queensland (QLD) Human Services Quality Framework (HSQF), and ISO 9001:2015.

Vision, Mission and Values

At QIP Certifications improving the wellbeing of the most vulnerable members of our community is our priority. This is why our vision is to achieve ‘health and human service excellence’.

Our mission to 'provide personalised certification services which add value to our clients and inspire confidence' brings our vision to life.

Vision

Achieve 'health and human service excellence'.

Mission

Provide personalised certification services which add value to our clients and inspire confidence.

Our values are particularly important to us. Educating and engaging a services team in the process of quality improvement can build a culture of quality among staff. They outline the service which our clients can expect.

Client Focus

We provide a personalised certification service and are sensitive to client confidentiality, diversity and culture. Client satisfaction and safety are key measures of our success.

Continuous Improvement

We are responsive to client feedback and regularly monitor, evaluate and improve our certification programs for the benefit of our clients.

Integrity

We do what we say we will, are genuine in our approach and provide a transparent process.

Impartiality

We are independent, ethical and accountable for our actions.

Objectivity

Our audit process is evidence based.

Acknowledgement

QIP Certifications, as part of the AGPAL Group of Companies, is committed to supporting the reconciliation journey among Aboriginal and Torres Strait Islander peoples and Non-Indigenous peoples of Australia. In keeping with the spirit of reconciliation, we acknowledge the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands. We wish to pay respect to their Elders – past, present and emerging – and acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within our communities.

Accreditation across the health and community spectrum

QIP Certifications is part of the AGPAL Group of Companies, Australia’s most comprehensive accreditation and quality support organisations. As part of the AGPAL Group of Companies, QIP Certifications is committed to partnering with clients to improve service delivery and better support their consumers.

The AGPAL Group of Companies provides accreditation to primary, secondary and tertiary health care organisations and community organisations, and has significant experience in the human services sector.

Governance

QIP Certifications is governed by an industry Board Chair. QIP Certifications' Board Chair ensures we are adhering to best practice across our organisation and service provision, and drive the direction of our continual quality improvements. Click below to read more about our Board Chair and Executive Manager

Impartiality

As an independent third-party certification provider, QIP Certifications ensures all activities are undertaken impartially as outlined in our impartiality policy. Our systems and processes are streamlined and transparent to ensure our clients’ certification journey is a positive one. As part of our commitment to quality, we regularly review, monitor and evaluate our systems and processes to minimise risk and implement improvements.

QIP Certifications does not provide any consultancy services.

Work with us

Here at QIP Certifications, we are passionate about supporting our clients to improve their organisations and service delivery.  If you share this passion and want to make a difference in the health and community services sectors, take a moment to consider opportunities available to join our team.