As General Manager of Operations for the AGPAL Group of Companies, including QIP Certifications, Stacy is responsible for the day-to-day management of the company and reports to the QIP Certifications Board Chair.
Stacy has worked in the medical sector for more than 25 years, holding positions in clinical roles as a Registered Nurse for almost a decade, extending through to healthcare management such as a Nursing Director. These positions saw Stacy progress to advise governments through his own healthcare consulting agency.
This experience has enabled Stacy to develop a wide range of skills in human resource management, organisational quality management frameworks and consulting in large and small health-orientated organisations.
Stacy is passionate about patient safety and quality healthcare from both sides of the spectrum. This passion stems from lived experiences, wanting to ensure his loved ones received the care that they were entitled to, and knowing what that care should involve and how it should be delivered. This advocacy for quality from a clinical perspective and his knowledge of multiple national standards gives Stacy an appreciation for how all consumers should receive the highest-level quality of care possible. Clinical quality and compliance for Stacy means consumers have the opportunity to understand their healthcare and be partners on the path to better health outcomes.
Prior to his appointment within his current role at AGPAL and QIP, Stacy has had extensive experience within the AGPAL Group of Companies. Stacy was a long-standing assessor and surveyor for a broad range of our offered frameworks – including the National Safety and Quality Health Service (NSQHS) Standards (second edition); the Royal Australian College of General Practitioners (RACGP) Standards for general practices, both 4th and 5th editions; and various community, human and disability services standards. Through this experience, Stacy has gained in-depth and comprehensive knowledge of the application of standards and quality frameworks in healthcare settings.
Stacy’s ability to engage at all levels of the organisation and communicate practical implementation of standards through his own first-hand experience, has enabled him to provide valuable guidance to a multitude of healthcare services.
Justin is passionate about optimum community outcomes and healthcare through the promotion of organisational quality and compliance. His background of professional experience across Australia’s health and community sectors offers a unique insight into compliance from a refreshing perspective. Justin specialises in governance and quality management in services providing for minority or vulnerable groups such as Aboriginal and Torres Strait Islander peoples, disability and LGBTQIA+ communities.
His experience ranges from Aboriginal Medical Services to disability services and support, in large and small health and community focused organisations. This experience has equipped Justin with an extensive range of skills including strategy, people and stakeholder management, and handling sensitive topics and situations with great insight due to his lived experiences.
As Program Manager of all verification and certifications at QIP and QIP Certifications, Justin oversees the provision of ‘international best practice’ third-party certification services. Justin’s knowledge is extensive as a qualified Auditor for ISO 9001 Standards, Queensland’s Human Services Quality Framework (HSQF) and the National Disability Insurance Scheme (NDIS).
Justin is a qualified auditor in ISO 9001:2015, Human Services Quality Standards (HSQS) and National Disability Insurance Scheme (NDIS) and previously worked for Australia’s second-largest Aboriginal Medical Service. Before this he worked within the education sector, specialising in curriculum writing and early childhood intervention.
Justin currently serves as the Service Delivery Director for Queensland Indigenous Family Violence Legal Service (QIFVLS) supporting Aboriginal and Torres Strait Islander peoples to live free from family violence and/or sexual assault. Justin is also a Director with Lirata, an independent not-for-profit working to advance social justice by strengthening individuals and organisations working towards positive social change.
Justin is a proud man who identifies as Aboriginal and a member of the LGBTQIA+ community and is an Indigenous dancer and teacher. He is dedicated to supporting the community and his family and often spends time renovating his home in Brisbane.