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Caroline Pascoe

Executive Manager
QIP Certifications

Receive global recognition for your international standard quality management system (QMS) certification with ISO 9001:2015 standard.

ISO 9001 is the most established quality framework worldwide, providing a proven foundation for an effective QMS.

With the shared experience of our parent organisation, QIP, QIP Certifications provides complimentary, industry-leading software, and expert ISO 9001 certification insights for health and human services organisations.

QIP Certifications is a certification body specialising in health and human services organisations against the ISO 9001 standards.

Our team work closely with yours to create a personalised approach to your organisation's quality management system certification. This includes a dedication Client Liaison Officer for support throughout your entire certification journey as well as industry experienced and sector specific auditors who offer first-hand advice and quality improvement initiatives.

Whether you're new to ISO certification or looking to transfer your current certification, QIP Certification's ISO 9001 quality management system experts are here to help.

What is ISO 9001: 2015?

Developed and owned by the International Organization for Standardization and part of the ISO 9000 family, ISO 9001 is a framework based on the plan-do-check-act methodology and provides valuable ISO quality management principles. This provides a process-oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management and quality objectives in an organisation. Specific sections of the standard contain information on many topics, such as:

  • Requirements for a quality management system, including documented information, planning and determining process interactions
  • Responsibilities of management
  • Management of resources, including human resources and an organisation’s work environment, and
  • Measurement, analysis, and improvement of the QMS through activities like internal audits and corrective and preventive action.

ISO 9001 requirement changes were introduced in the 2015 revision and are intended to ensure that ISO 9001 continues to adapt to the changing environments in which organisations operate. Some of the key updates in the management system standard include:

  • An emphasis on risk-based thinking to enhance the application of the process approach
  • Improved applicability for services, and
  • Increased leadership requirements.

 

Interested in certifying with us?

  • Are you currently ISO 9001:2015 certified? * Required

How can your healthcare or human services organisation benefit from ISO 9001: 2015?

Many health and human services organisations choose to undergo ISO 9001: 2015 certification due to the standards' strength as a powerful business improvement tool.

Having an effective quality management system in place leads to many improvements in an organisation. Establishing a quality management system requires the development of a quality policy and quality goals, quality manual, procedures, work instructions and records.

ISO 9001:2015 involves a process-oriented approach to documenting and reviewing the structure, responsibilities, risks and opportunities, and procedures required to achieve effective quality management in an organisation.

ISO 9001:2015 is well recognised by governments, commissioners and referrers who use ISO 9001:2015 certification as a mark of quality to identify technically competent, safe, efficient and consumer-focused services that meet regulatory requirements.

By supporting continuous improvement ISO 9001:2015 certification with QIP Certifications can help health and human service organisations to:

  • Meet the needs of their consumers
  • Assure their consumers of the level of care provided
  • Increase productivity
  • Increase consumer satisfaction
  • Increase employee satisfaction and morale
  • Streamline operations
  • Gain assurance regulatory requirements are being met
  • Create cost savings resulting in increased profits, and
  • Be more competitive in tender submissions.

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New ISO 9001 client certification process

QIP Certifications specialise in ISO 9001 for health and human services organisation and offer a transparent approach to certification. This consists of a three-year cyclic process of internally led self-assessment followed by independent external assessment aimed at facilitating quality service provision.

 

Step 1: Enquiry and Application

Make an enquiry and apply to become certified against the ISO 9001 framework via our Client Application Form.

We will review your application and get in touch to determine any specific needs relevant to your organisation. Understanding your organisation and your approach to quality is essential in providing a personalised certification service which truly adds value to your organisation.

Following, we will provide a quotes detailing our approach to your certification and outline the cost and time involved in the formal assessment.

 

Step 2: Self-assessment

You’ll be provided with a self-assessment to complete. AccreditationPro is QIP Certifications' complimentary self-assessment tool and will assist in achieving audit readiness.

 

Step 3: Pre-Audit Planning

Pre-Audit Planning consists of:

  • Consultation with you to develop your Audit Programme, Audit Plan and choose your Audit Team
  • We work together to decide the Audit dates,
  • Our Audit Team come to you and evaluate your business.

We will ensure the auditors assigned have the relevant sector experience necessary to enable a thorough value-adding assessment. By doing so, our auditors will better identify improvement opportunities, including the development of a 'quality culture' and possible areas of risk.

 

Step 4: Independent Evaluation

The independent evaluation is broken into two stages:

Stage 1 (Only for clients that have not been certified before)

The aim of the Stage 1 Audit is to ensure your organisation is ready for the Stage 2 certification audit. Our sector-experienced auditors will conduct an on-site review of how well your organisation meets the requirements of the Standards. This will involve an audit of your documentation associated with your quality management system.

Following the Stage 1 Audit, you'll receive a report outlining the auditors’ feedback including an area of concern or opportunities for improvement.

 

Stage 2 Certification Audit

The Stage 2 Certification Audit involves an on-site assessment of your main office and a sample of your other sites, if applicable.

At this Audit we will interview your Executive and other staff, and review customer feedback, compliments, and complaints.

After this Audit is conducted, the Auditors will prepare a survey report for submission to QIP Certifications. You'll receive a draft report for review. The report outlines any opportunities for improvements or non-conformities found for your organisation to effectively comply with the standards.

Your organisation is then provided the opportunity to clarify and respond to the report or complete a corrective action plan for approval if required.

 

Step 5: Certification

Once we receive this feedback from you regarding your draft report, an impartial Decision Making Team review your report and decide on your certification.

We will provide your organisation with a certificate of registration, the QIP Certifications Mark and other tools to promote this achievement to your stakeholders.

Certification is for a period of three years from the date of the certification decision.

 

Step 6: Surveillance/Maintenance Audits

Surveillance audits are required yearly for ISO 9001 certification.

Once every three years post the certification assessment, a full assessment is required.

You will receive a draft report for you to review that outlines any opportunities for improvements or non-conformities found for your organisation to effectively comply with the standards.

Your organisation is then provided the opportunity to clarify and respond to the report or complete a corrective action plan for approval if required.

 

Start your certification and quality improvement journey with QIP Certifications today

How do I transfer my healthcare organisation's ISO 9001:2015 certification?

Transferring your existing ISO 9001 certification to QIP Certifications is a quick and straightforward process.

If you've made the decision to transfer your ISO certification from another provider, simply need to follow the steps below:

 

Step 1: QIP Certifications' Client Questionnaire

To begin transferring your ISO 9001 certification, get in touch with our team to receive, complete and submit our Client Application Form.

This is used to get an idea of your current certification process and find out what is required for the transfer.

Step 2: Provide current documentation

Step 2 requires the transfer invoice to be paid and all previous certification reports and certificates to be provided to QIP Certifications.

Step 3: Brief on-site visit (only if required)

If your organisation has outstanding non-conformities, a short on-site visit will take place to ensure that all non-conformities recognised by your previous certifying body have all been addressed.

Skip this step if no non-conformities are present.

Step 4: Certification decision

Based on the provided documentation and short on-site audit, a certification decision will be made our impartial Decision Making Team.

Step 5: Transfer complete

Transfer is now complete and your organisation will remain on its current certification schedule.

 

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Begin your ISO 9001 certification tansfer with QIP Certifications today