While we have made every effort in preparing this information to ensure that the materials contained within this site is true, accurate and up-to-date, we accept no responsibility and disclaim all liability in respect of any errors, inaccuracies or misstatements contained herein.
Prospective purchasers should make their own enquiries to verify the information contained herein and are recommended to seek independent professional advice prior to entering into any commitment based on details published within this site.
Quality Innovation Performance Certifications Pty Ltd (QIP Certifications), represented by www.qipcertifications.com.au, hereby excludes all liability to the extent permissible by law.
This Policy is also notification to individuals of the matters required to be notified by the Australian Privacy Principles.
 Related companies include Quality Innovation Performance Limited (ABN 34 161 364 441), Quality Innovation Performance Consulting Pty Ltd (ABN 43 111 180 904), Quality Innovation Performance International Pty Ltd (ABN 31 094 965 590), Quality Innovation Performance Certifications Pty Ltd (ABN 61 613 590 499), Focussed Evaluations Program Pty Ltd (ABN 61 074 264 010)
Personal information collected by AGPAL includes:
- Contact details, such as name, address, phone numbers and email address;
- Personal details, such as date of birth; gender, qualifications; education or education activities; information about an individual’s membership of trade union or professional bodies; and information about an individual’s membership of leadership of an association;
- Bank account, credit card and other financial details.
AGPAL collects personal information of an individual directly from an individual by way of:
- Forms filled out by an individual, for example accreditation registration forms, and forms completed by an individual when they attend conferences and workshops;
- Meetings, interviews, or telephone calls with an individual;
- Business cards received from an individual;
- During recruitment of employees and contractors; and
- Publicly available records.
AGPAL also collects an individual’s personal information from:
- Contractors who perform assessor services, consisting of assessments of the performance of clients against specified standards, through assessment planning activities, on-site assessment activities and assessment/ survey reporting activities;
- Commonwealth and state government departments and agencies, including the Department of Health;
- Service providers who register to list on our website resource libraries of health related services; and
- Business partners.
AGPAL takes all reasonable steps to protect the personal information that it holds from interference, misuse and loss, unauthorised access, modification and disclosure.
AGPAL collects and holds personal information for the purposes of:
- Providing accreditation services and related quality improvement services to the entire health and human service continuum from community services and primary care to secondary and tertiary health organisations.
- Conducting research in relation to the relevant industry sectors and professions;
- Internal and external auditing; and
- Any related, secondary or ancillary purposes.
You have the option of dealing with the AGPAL Group of companies anonymously. However, this only applies where it is practicable for the AGPAL Group to deal with you acting anonymously or under a pseudonym, such as a general enquiry.
AGPAL may disclose personal information to:
- Third party service providers to perform activities in connection with the purposes described in this Policy;
- Contractors to perform assessor services and activities in connection with AGPAL’s provision of accreditation services; and
- Various Commonwealth and state government departments and agencies, including the Department of Health, Medicare, and the Department of Human Services, in connection with accreditation status and access to government funding and as required by legislation.
AGPAL does not disclose personal information to persons or organisations located outside Australia.
Except in circumstances set out in the Privacy Act, an individual may see and request a copy of their personal information which is held by AGPAL.
An individual may also request that AGPAL corrects their personal information if it is not accurate, complete and up to date. An individual may correct their information on the websites.
An individual who seeks to access or correct their personal information may also contact the Privacy Officer, in writing, at the address set out below.
An individual may make a complaint in writing about how their personal information has been handled by AGPAL.
If an individual is concerned that AGPAL has breached his/ her privacy, he/she should provide a written complaint to the Privacy Officer at the address below:
M Privacy Officer, AGPAL
PO Box 2058, Milton BC QLD 4064
E firstname.lastname@example.org | T 1300 362 111 | F 1300 362 110
AGPAL will respond to a written complaint within 30 days of receipt.
If the complaint remains unresolved, then an individual has the option of notifying the Office of the Australian Information Commissioner (OAIC). OAIC’s contact details can be found at www.oaic.gov.au.
The AGPAL Group will only collect sensitive information with your consent. Where you provide us with sensitive information (such as information about your health) via any means, we will only use this information to serve your particular needs.